The fear of many agents and consumers is that new products in the Medicare space will pose problems with providers.
This is a very valid concern, and Lasso Healthcare – and us! – take it very seriously.
So, what do you do if your client comes to you and says, "My doctor says he's never heard of Lasso and refuses to accept it! I want to go back to Original Medicare!"
Call the Number on the Back of the Lasso ID Card!
Lasso Healthcare takes this subject very seriously – they understand that there's a huge education piece when a new product enters the Medicare market.
That's why they've taken every precaution to ensure that providers can get the information they need to move forward with the claims process.
Educate your clients about their Lasso ID card. On the back of that card, there is a Customer Service phone number for providers.
On the other end of that number is a friendly, welcoming team of representatives that has been coached up on this issue.
They understand that providers have never heard of Lasso, and they're able to explain the Lasso product and also the CMS guidelines that go with it.
What Are the CMS Guidelines?
CMS has dictated that Medicare Medical Savings Accounts (MSAs) cannot restrict access to a network of providers (CMS Fact Sheet).
That means that if you have a Medicare MSA, you are allowed to see any doctor that accepts Medicare assignment – and that's per the CMS guidelines.
So, if a doctor or hospital says, "Well, we've never heard of Lasso and we don't accept it," it's simply a misunderstanding.
MSAs are pretty rare, and before Lasso came along, they were few and far between. Most providers have never heard of an MSA, and thus they don't understand what it is or that they must accept it.
That's why it's important to let your clients know about the customer service number on the back of the card. All the provider must do is call that number, and they'll be coached up and ready to go.
If a Doctor or Hospital Still Refuses to Accept Lasso Healthcare's MSA
If the provider has called the number on the back of the Lasso ID card and still refuses to accept it, it's time to escalate.
I (Steve Spinner) would be happy to jump in and make some phone calls for our contracted agents. In fact, I can even get Jim Handlan, the President of Lasso Healthcare, to intervene if necessary.
We all mean it when we say this issue is taken very seriously, and your clients will receive the care they are entitled to.
Once the Doctor Accepts Lasso, How Does the Claims Process Work?
Once the doctor or hospital has recognized Lasso Healthcare's MSA and understands the CMS guidelines, they will start the claims process.
Lasso has come up with a series of 5 easy steps to help us understand how claims work:
1. Show your Plan Member ID card.
As we mentioned, this is the first step. Show your card to the provider and tell them to file the claim with Lasso Healthcare.
This is important to do, even if you haven't met your deductible, because it'll be counted toward it.
2. Don't pay a copay!
There are no copays or coinsurance due at the time of service with Lasso's MSA. That's also stated on the ID card.
3. Wait for an EOB from Lasso.
Lasso will get the bill from the provider, and they'll re-price it based on the Medicare-approved amount. This is a KEY part of the claims process – your clients aren't going to be paying full retail price for any medical services. (See real claims examples.)
The policyholder will receive an Explanation of Benefits (EOB) showing the coverage decision, the progress toward the deductible, and any amount owed to the provider.
4. Receive an invoice from the provider.
The provider will send you a bill for your portion of the claim. It's a good idea to match up the provider's bill with your EOB to make sure you're being billed properly.
5. Pay the provider.
You can use funds in your MSA bank account to pay any amount due (via the Optum Bank debit card), you can pay out-of-pocket, or you can use a combination of both.
If you don't have any funds left in your MSA account, you will need to pay out-of-pocket. Once you reach your deductible, Lasso will pay 100% of any additional Medicare-covered expenses.
Learn More About the Lasso Healthcare MSA
As you can see, this whole process is pretty simple, and if you ever need additional support, we are here to help you succeed.
If you're interested in learning the Lasso Basics, we hold a LIVE Q&A every other week – sign up here.
Brand New to the Lasso Healthcare MSA?
Not only can you learn the Lasso Basics in a live Q&A session, but you can discover some of the essential MSA information here: What Is the New Lasso Medical Savings Account (MSA)?