What to Do When a Med Supp Client Moves to a New State
November 19, 2020

If you have customers who no longer live in your state, but they would still like you to help them with their coverage, you have three options.

  1. Get a non-resident license
  2. Refer your client
  3. Partner with New Horizons

Let's get right into it!

Unlock Access to the Medicare Supplement Training Hub

1. Get a Non-Resident License

Consider expanding your Medicare Supplement business and get a non-resident license in that state. Ensure you get appointed with the carriers you need to write for your customer.

The states with the lowest cost non-resident licenses include:

  • Michigan
  • New Mexico
  • South Carolina
  • South Dakota
  • Iowa
  • West Virginia
  • Texas
  • Florida

The most expensive non-resident licenses come from:

  • Puerto Rico
  • Virgin Islands
  • Hawaii
  • Massachusetts

You can check the license fee structure for your state on the NIPR website.

This definitely works, but most agents don't want the expense and hassle of licensing when they are probably only going to write a case or two.

2. Refer Your Client

Another option is referring your client to another agent or broker in that state.

This works as well, but usually your customer would rather still work with you – and how do you get an ongoing commission in this case?

3. Partner with New Horizons

A third solution is to let the friendly folks at New Horizons come to the rescue!

Since we're licensed in almost every state, it's easy for us to get on the phone with you and your customer in another state, explain their options, and enroll them in the best plan for them.

Your customer is satisfied, and you receive compensation from us, so everyone is happy! Working with an FMO can often be the best solution.


Next time one of your customers moves out of state, don't sweat it. Give us a call at 888-780-7676, and we will work together so you can continue to serve your customer.

Related: Do Independent Agents Really Need a Field Marketing Organization (FMO)?

New call-to-action

Related Posts